your rights as a patient
At Lakeview Medical Center, we listen to and act upon the needs of all those we serve. As part of our commitment to this philosophy, we support the following patient rights to make sure you get the best possible care and information about your care, as permitted by law.
- You will have reasonable access to care.
- You will not be denied appropriate hospital care because of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap or source of payment.
- You will receive care in a safe setting.
- You will be free from all forms of abuse or harassment.
- You will be free of restraint or seclusion in any form, unless medically necessary. Such measures will never be used for coercion, discipline, convenience, or retaliation by staff.
- You will receive considerate care that respects your personal values and beliefs.
- You will have your personal dignity and privacy respected at all times.
- Your doctor will be notified of your admission to the hospital. If you choose, a family member or friend will also be notified.
- You will choose who is permitted to visit you during your stay.
- Your pain will be assessed and managed appropriately.
- We will get a consent form from you or your legally authorized representative before any treatment is given, except in emergencies.
- You may review your medical records and have the information explained.
- All aspects of your care will be kept confidential such as your medical record, all computerized medical information, and any arrangements you make to pay bills and charges.
- You may consent or decline to take part in research affecting your care.
- We will follow your advance directives, such as a living will or durable power-of-attorney for health care. If you do not have advanced directives, we will make them available to you.
- You are entitled to know who has overall responsibility for your care.
- You will be told of realistic care alternatives.
- You will be well-informed about your illness, possible treatment, and likely outcome, except in emergencies when you may not be able to make decisions for yourself or the need for treatment is urgent.
- You will take part in decisions about your care and any ethical issues that may arise, except in emergencies.
- You will participate in making and carrying out your plan of care, except in emergencies.
- You can leave the hospital at any time no matter what your condition, even it it's against your doctor's advice.
- You may ask for a different room.
- You will not be moved to another facility without a full explanation for the move, or without plans for continuing care and acceptance by the receiving institution, except in emergencies.
- You will be permitted to examine your hospital bill and receive an explanation of the bill, regardless of source of payment, and to receive, upon request, information relating to financial assistance available through the hospital.
If you wish to make a complaint or feel your patient rights have been violated, please call 715-236-6309 or write:
Patient Experience Liaison
Lakeview Medical Center
1700 W. Stout Street, Rice Lake, WI 54868
You will be informed about the hospital's policies and procedures to initiate, review, and resolve your concern. Complaints or grievances may also be filed with the Bureau of Quality Assurance, 2917 International Lane, Suite 300, Madison, WI53707.
The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or FAX to 630-792-5636
or E-mail to: firstname.lastname@example.org
If you are a Medicare Beneficiary, you may contact Wisconsin's Quality Improvement Organization:
1-855-408-5557 . 5201 W. Kennedy Blvd., Ste. 900, Tampa, FL 33609
- Complaints or grievances
- Concerns about the quality of care
- Rights to appeal premature discharge